Terms & Conditions

Welcome to our website [www.pitchwise.co.uk]


By continuing to browse and use this website, you (“the customer”) are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policygovern PitchWise Ltd’s relationship with you in relation to this website. The term “PitchWise” or “us” or “we” refers to the owner of the website whose registered office is 447 Kenton Road, Harrow, HA3 0XY (Registration Number 08386104).
The Terms and Conditions enclosed are subject to change without notice. If you have any questions or concerns about our Privacy Policy, please contact us at info@pitchwise.co.uk.

Contextual

pitchwise.co.uk (“The Website”) comprises an online platform that simplifies the booking process for football pitches, in that a Facility may promote available slots so that you may learn about and book. Our other services post-sale, are designed to help customers manage and communicate the booking. You understand and agree that PitchWise is not a party to any agreements entered into between Sports Facilities and Customers, nor is PitchWise a Facility broker, agent or insurer. As a middle man, we have no control over the conduct of Facilities and Customers, so we disclaim all liability in this regard. Similarly, it shall be your own responsibility to ensure that any products, services or information available through the website meet your specific requirements.
PitchWise takes every effort to protect your privacy. This means safeguarding any data you input, but also we will clearly tell you how we plan to use it to aid our services and products. Not comfortable? We will deal with un-subscriptions and un-registrations swiftly and amicably in accordance with Data Protection Act 1998.

Member Registration

In order to access certain features of our website, and to book online, you must have completed a full profile to an original email address. We will create your PitchWise Account and your PitchWise profile page for your use of the Site based upon the personal information you provide to us. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. We reserve the right to suspend or terminate your PitchWise profile if these terms are deemed by us to be violated.

Pricing, Bookings and Refund

PitchWise will, in the majority of cases, provide a 5% discount than booking directly. We also give Facilities the tools to set prices for individual slots, so it may be that non-peak pitches are available even more cheaply. There are instances where such a discount cannot be guaranteed. Block bookings / Season bookings have an inbuilt discount applied by the Facility and in this case no further discounts are permitted through the Site. If you do find that the same slot is available at the same or lower price by going direct to the Facility, then please inform us here as it is against our usage policy: corporate@pitchwise.co.uk
Your payment will go to PitchWise as per our agreement with our Facilities. You understand that your agreement is with the Facility and you agree to accept any terms, conditions, rules and restrictions associated with Facility pitches. You can click on any pitch from Find A Pitch screen and then see venue information like website, telephone number and email which is there to assist you in finding these terms. You acknowledge and agree that you, and not PitchWise, will be responsible for performing the obligations of any such agreements, and PitchWise is not a party to such agreements and disclaims all liability arising from or related to any such agreements. Please see our Refund Policy located towards the bottom of the page.
To process your booking, you will be asked to provide customary billing information such as name, billing address and credit card, debit card or bank account information to its third party payment processor. PitchWise will never store your bank account details. If you are directed to PitchWise’s third party payment processor, you may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. If you wish to pay by credit card, you will be charged a 3% additional fee.Debit cards entail additional no fee.Please review such terms and conditions and privacy policy before using the services. Once your booking transaction is complete you will receive a confirmation email summarising your confirmed booking. If you have a query about a transaction then email sales@pitchwise.co.uk

Acceptable Conduct

If we deem you to be in breach of our own definition of acceptable use and regular behaviour, you may subject you to civil and criminal penalties. This applies to contacting other members through our Message Board for finding a player or team to play.

Intellectual Property Rights

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the sharing through Social Media provided through the site.
You shall have no rights in relation to copyright, trade marks or other of our intellectual property rights or the intellectual property rights of third parties even though you may use this website. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information or services. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
The Website has many pages and posts and each of the particulars (not limited to name) are protected by copyright, trademark, and other laws of England and Wales and foreign countries. You acknowledge and agree that the website, the services and all content is the exclusive property of PitchWise and its licensors. You may not remove, alter or obscure copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the website.

Refund Policy

To qualify for a refund on your booking due to cancellation by Facility for reasons other than weather/condition of pitch (very rare) then you will be eligible for credit administered by facility at their discretion. PitchWise have no influence or liability for the actions of the facility in this instance.

To qualify for a refund on your booking due to your own reasons, please follow the refund policy of the facility that is providing the playing facility for your booking, as these can differ. Generally, cancellations must be received no less than 48 hours in advance of your booking start-time, and the facility will issue PitchWise with notice to return your payment in full / or in credit depending on the policy. The turn-around time can be up to 2 days. Bookings cannot be changed once payment has been made. The management reserve the right to call off matches if the weather conditions are deemed too dangerous to play, a member of PitchWise will contact you and re-arrange your booking at no charge. We are here to help! Any questions or assistance please email us at sales@pitchwise.co.uk